Customer success report · Weekly or monthly
Customer Cohort Health
Explain health movement by cohort and connect aggregate signals to the accounts and actions behind them.
- Customer success, product, support, and leadership
- Weekly or monthly
Illustrative composition
A designed report surface, not customer evidence.
The values and narrative shown in this plate are illustrative Rahoto sample content. They are not customer data, a benchmark result, or a product-performance claim.
Use the composition to evaluate hierarchy, density, typography, and report structure. A production report must bind to your governed evidence and approved definitions.
Customer Success
May 2024
Net Promoter Score · the only number that matters
+62↑ from +54 last month
By cohort age
- New (< 30 days)+71
- 1 – 3 months+68
- 3 – 6 months+64
- 6 – 12 months+58
- 1 year ++54
What promoters keep saying
- 47"Saved my Monday morning"
- 31"Finally, real publishing"
- 24"It just runs"
Customers who use scheduled delivery 3+ times in their first month score 23 points higher at the 90-day mark.
Evidence contractp. 3
What a production version needs.
Product usage and account attributes
Support, relationship, renewal, and risk signals
Health definitions, owners, and interventions
Recurring workflowp. 4
From governed evidence to an approved delivery.
- Refresh governed customer-health signals.
- Compare cohorts and inspect the accounts behind changes.
- Review interventions and deliver the appropriate edition.
Build the production report behind the plate.
Connect the evidence, preserve the design contract, and configure review and delivery.